Croydon Council’s massive irony attack
Remember the ‘eighties? Customer Care, Maggie Thatcher, Duran Duran and Buck's Fizz? Croydon Council does, and to prove it they’ve launched ‘Proud to Serve,' part of their 'customer promise.’ They’re measuring satisfaction, online and with on-street surveys using, you’ll be interested to know, “pairs of staff”, “weather permitting.” Clearly for Elf ‘n Safety reasons. No, I’m not making this up. With no hint of irony their website says, “It is important to us that we deliver services to you in a helpful and effective way. This is even more essential in the current challenging economic climate. Well, I never. There are five ‘Proud to Serve statements”, with my comments in blue . We are honest, open and transparent ( can you see right through this one?) We spend your council tax wisely and give you value for money ( hmmm ) We listen to you and act on what you tell us ( then why scrap weekly refuse collections?) We are professional and know what...